Shipping policy

Last updated: [26/09/2026]

At GaonGreens, we pack plants and gardening products carefully so they reach you in good condition. This policy explains where we deliver, how orders are processed, and what to do if a parcel arrives damaged.

1. Delivery areas

We currently deliver to [Uttar Pradesh, NCR, Haryana and Uttarakhand]. Delivery availability is checked using your PIN code before an order is confirmed.

Some live plants, heavy bags, and oversized products may be available only for local delivery or pickup. We will confirm the available delivery method before accepting such orders.

2. Order processing

Orders are usually prepared and dispatched within 2 working days after payment or order confirmation. Processing time may be longer for live plants, large orders, or products that need special packing.

Orders placed on Sundays or public holidays are processed on the next working day. If an item is unavailable, we will contact you with the available options.

3. Estimated delivery time

Estimated delivery times depend on the destination and shipping method:

Order type Estimated time after dispatch
Local delivery 199
Standard parcel delivery 499
Wholesale or bulk delivery Confirmed with the buyer

These are estimates. Weather, courier delays, transport restrictions, and remote delivery locations may affect the arrival date. We will share tracking details when the delivery service provides them.

4. Shipping charges

Shipping charges are calculated based on the product, parcel weight, delivery location, and shipping method. The applicable charge will be shown at checkout or shared in your quotation before you confirm the order.

For wholesale orders, heavy products such as vermicompost or soil, and large plant orders, transport charges may be quoted separately. Please confirm whether the quoted price includes delivery.

5. How we pack live plants

Live plants are secured in suitable packaging to reduce movement and protect them during transit. To help the plant travel safely, we may water it before packing and secure the soil or growing medium.

A plant may look slightly stressed after travel. Unpack it promptly, place it in suitable light, and follow the care instructions provided with your order. Plant height, leaf shape, and appearance can vary naturally from product photographs.

6. Heavy and fragile products

Vermicompost, soil, pots, and other heavy or fragile items may require separate parcels or a different transport service. An order containing multiple product types may arrive in more than one delivery.

Please inspect bags, pots, machines, and accessories when they arrive. Keep the outer packaging if you need to report transit damage.

7. Incorrect address or missed delivery

Please provide a complete address, correct PIN code, and working phone number. If delivery fails because the address is incorrect, the recipient is unavailable, or the parcel is refused, any additional delivery or return charges will be handled as follows

Contact us as soon as possible if you need to correct your address. We can change it only if the order has not yet been dispatched or the carrier permits a change.

8. Damage or missing items

If your order arrives damaged, or an item is missing, contact us within 5 working days of delivery at [Gaogreens@gmail.com or 9837450068]. Please include:

  • Your order number and delivery date

  • Clear photos of the product and outer packaging

  • A short description of the problem

  • An unboxing video, if available

We will review the information and explain the available resolution under our Return and Refund Policy. Please do not discard the product or packaging until we have reviewed your request.

9. Tracking and support

When tracking is available, we will send the tracking number by [email/SMS/WhatsApp]. For delivery questions, contact:

GaonGreens
Email: [Gaogreens@gmail.com]
WhatsApp/Phone: [9837450068]
Business address: [246725 Bijnor]
Support hours: [Monday to friday]

10. Wholesale orders

Wholesale delivery terms, transport method, freight charges, unloading arrangements, and expected dispatch date will be stated in the quotation or order confirmation. Please review these details before making payment.